Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account information (name, email, phone number, date of birth)
• Identity documents (passport, driving license, Emirates ID) for verification
• Booking and payment information
• Communications and support tickets

We also collect automatically: IP address, device information, browser type, and usage data.

2. How We Use Your Information

• Process and manage your bookings
• Verify your identity and documents
• Communicate booking updates and notifications
• Improve our services and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We share your information with rental companies to process bookings. We do not sell your personal data. We may share data with:

• Rental companies (for booking fulfillment)
• Payment processors (for transaction processing)
• Law enforcement (when legally required)

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data. Identity documents are stored securely and access is restricted to authorized personnel.

5. Data Retention

We retain your account data for as long as your account is active. Booking records are kept for 7 years for legal and accounting purposes. You may request deletion of your account and personal data.

6. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

7. Cookies

We use cookies for authentication, preferences, and analytics. You can manage cookie preferences through your browser settings.

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@muv.rent.